CRM & sales automation
A CRM should help you sell, not become one more place to type data into.
We work with small sales teams and set up the CRM around the real way the team works, not the other way round.
CRM implementation and clean-up
From a clean structure to fields that are actually used. No dozens of mandatory boxes nobody fills in.
Sales process structure
Stages that reflect how decisions are really made, with clear criteria for moving between them.
Enquiry distribution
Enquiries are assigned to the responsible salesperson automatically, by rules.
Automatic tasks and reminders
Every contact has a next planned action — the system creates it.
Customer reminders and emails
Prepared templates and automated reminders so no contact is forgotten.
Management reporting
Visibility into what is happening in sales, without collecting spreadsheets every week.
Customer history
Calls, proposals and agreements in one place, available to the whole team.
Integrations
The CRM is connected to the website, email and the other systems in use.
Before and after
Before
- 1. Enquiry arrives by email
- 2. Forwarded to a colleague
- 3. Someone enters it into the CRM
- 4. The customer gets no reply
- 5. The manager asks for an Excel report
After
- 1. Enquiry goes straight into the CRM
- 2. Contact created automatically
- 3. Salesperson assigned
- 4. Task created
- 5. Reply to the customer prepared
- 6. Dashboard updates itself
How the work goes
- 01
Process review
We look at how an enquiry travels today, from first contact to sale.
- 02
Clean-up
We organise the CRM structure and automate the repetitive steps.
- 03
Handover to the team
We show the team how to work with the system and hand over access.
Common questions
Will we have to change the systems we use?
Not necessarily. We first look at what can be fixed with the tools you already have, and suggest changing only what genuinely gets in the way.
Who owns the CRM and the data?
You do. Accounts and data are registered in your name, and access is handed over when the work ends.
Will the team know how to use it?
We walk through and explain every step in the team's language, without technical jargon.
How long does a project take?
It depends on the scope of the process. The process and stages are agreed before work begins.
Let's talk about your business.
Tell us briefly what you want to build or automate. We'll get in touch and discuss the most suitable solution.